SHIPPING & RETURNS

We want your Poetry pieces to reach you safely and as quickly as possible. Please find our shipping and returns information below.

SHIPPING

AUSTRALIA

Free standard shipping on orders over $150

Standard Shipping — $10
Express Shipping — $15

WORLDWIDE

Standard Tracked Shipping — $20
Express Tracked Shipping — $30

Please allow up to 3-5 business days for us to process and pack your order before it leaves our studio.

Once dispatched, please allow approximately:

• East Coast Australia: 5 business days

• Western Australia & Tasmania: 7–10 business days

• New Zealand & International: Delivery times vary depending on your location and postal service

We endeavour to process all orders within these timeframes. However, during busy periods, sales, holidays and new collection launches, packing and shipping may take a little longer.

We are a very small team, and we truly appreciate your patience and understanding. We will always do our very best to get your order packed and on its way to you as quickly as possible.

DELIVERY

Poetry sends parcels using Australia Post both locally and internationally.

Once your parcel has been handed to Australia Post, delivery is the responsibility of the postal service. We recommend choosing a tracked shipping option, particularly for international orders.

Poetry cannot accept responsibility for parcels that are lost or stolen after delivery where the customer has authorised Australia Post to leave the parcel in a safe place.

INTERNATIONAL ORDERS

International orders are sent using tracked services.

Please note that all international customers are responsible for any customs duties, import taxes or fees that may be charged by their country. These charges are outside of Renee Loves Frances' control and are not included in your order total.

We recommend contacting your local customs office for further information about potential fees before placing your order.

LOCAL PICK-UP

We don't currently offer local or in-store pick-up.

RETURNS

We want you to love your Poetry pieces. If your purchase isn't quite right, we are happy to accept a return in accordance with the following conditions.

CHANGE OF MIND RETURNS

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must be:

• Unworn and unwashed

• In its original condition

• Free from makeup, perfume, deodorant, pet hair or other marks

• Returned with all original tags attached

Please take care when trying on your garment, as we cannot accept items that show signs of wear or have been damaged after purchase.

RETURN POSTAGE

Return postage costs are the responsibility of the customer for change-of-mind returns. Original shipping costs are also non-refundable unless the item is faulty.

We recommend using a tracked postal service when returning your parcel, as we cannot be responsible for returns that are lost in transit.

FAULTY ITEMS

If you believe your item has arrived faulty, please contact us as soon as possible with your order number and a photo of the issue. 

info@reneelovesfrances.com

SALE ITEMS

Sale items are only available for exchange or store credit only, unless the item is faulty.

PROCESSING YOUR RETURN

Once your return arrives at our studio, please allow up to 5 business days for us to inspect and process it.

We are a small team and appreciate your patience while we work through your return.

If approved, your exchange or store credit will be processed as soon as possible. Refunds, where applicable, will be returned to the original payment method.

If you have any questions about your order, shipping or a return, please get in touch with us — we're always happy to help.